Crossborder is a company specializing in BPO (Business Process Outsourcing) and RPA (Robotic Process Automation).
Bar chart illustrating the intentions and trends related to BPO (Business Process Outsourcing) and RPA (Robotic Process Automation).
The first Contact Center and BPO Providers for US clients from Ecuador
Portfolio
Of Services
  • Combining the expertise and proven delivery resources of the two largest Contact Center service providers in Ecuador.

  • Partnering with leading universities to employ their bilingual students during college, and offer full-time jobs when they graduate.

  • Offering our clients executive sponsorship and pricing not available from other near-shore service providers.
Contact
Center

The Ecuador Advantage

People

We have a highly skilled team of professionals ready to provide exceptional service to your clients.

Infrastructure

We use modern facilities and advanced technology to make our operations in Ecuador more efficient.

Economic Stability

Ecuador provides a stable and predictable economic environment for a prosperous future in your industry.

Geography

Our time zone allows us to offer uninterrupted support to your clients in any country across the globe.

A Tourism PowerHouse

Ecuador has exuberant landscapes and a privileged geographical position in the middle of the world. which added to its natural attractions, the immensity of its biodiversity and its rich cultural heritage, make the country a tourist power in the region


Service Excellence Framework

  • Provisioning services using delivery models that result in very high quality of services
  • Deploying proven delivery processes based on industry best practices
  • Leveraging industry best practices and security tools for protecting your confidential information
  • Embracing technology – eliminating work by automating it and scaling capacity beyond traditional processes – to perfect your customer experience
  • Provisioning services through delivery models that ensure exceptional quality certified by ISO 27001 and ISO 9001.

    ISO

    Provisioning services using delivery models that result in very high quality of services ISO 27001-9001.

    ISO
    Provisioning services using delivery models that result in very high quality of services ISO 27001-9001.

    Deploying proven delivery processes based on industry best practices.

    COPC

    Deploying proven delivery processes based on industry best practices.

    COPC
    Deploying proven delivery processes based on industry best practices.

    Leveraging industry best practices and security tools for protecting your confidential information.

    PCI DSS COMPLIANT

    Leveraging industry best practices and security tools for protecting your confidential information.

    PCI DSS COMPLIANT
    Leveraging industry best practices and security tools for protecting your confidential information.

    One Single Point of Contact

    Transparency

    Seamless, clear and continuous communication

    A willingness to share risks and rewards

    Proactive problem solving

    Operations focused on interpreting data and seeding new ideas

    Flexibility and responsiveness – can quickly react to your changing business needs

    Improved financial performance

    1. Lowering costs
    2. Reducing customer churn
    3. Leveraging analytics to pursue new revenue opportunities

    Enhanced operations

    1. Provisioning services during regular US operating hours
    2. Improving customer service
    3. Implementing disaster recovery through geographic diversity


    Largest clients

    One of our key clients is Claro. We provide them with comprehensive BPO ( Outsourcing) and RPA solutions.
    We proudly serve major clients such as Chubb, our expertise extends to contact center management and data processing.
    We proudly serve major clients such as Pichincha, our expertise extends to contact center management and data processing.
    We proudly serve major clients such as Diners, our expertise extends to contact center management and data processing.
    One of our key clients is Visa. We provide them with comprehensive BPO ( Outsourcing) and RPA solutions.
    One of our key clients is Discover. We provide them with comprehensive BPO ( Outsourcing) and RPA solutions.
    One of our key clients is Mastercard. We provide them with comprehensive BPO ( Outsourcing) and RPA solutions.

    Contact Us

    If you'd like to learn more, just reach out to us through our contact information.

    Upload your CV

    Submitting CV to apply for job opportunities tailored for bilingual students.