Crossborder is a company specializing in BPO (Business Process Outsourcing) and RPA (Robotic Process Automation).
Bar chart illustrating the intentions and trends related to BPO (Business Process Outsourcing) and RPA (Robotic Process Automation).

Service Excellence Framework

  • Provisioning services using delivery models that result in very high quality of services
  • Deploying proven delivery processes based on industry best practices
  • Leveraging industry best practices and security tools for protecting your confidential information
  • Embracing technology – eliminating work by automating it and scaling capacity beyond traditional processes – to perfect your customer experience
    • Provisioning services through delivery models that ensure exceptional quality certified by ISO 27001 and ISO 9001.

    ISO

    Provisioning services using delivery models that result in very high quality of services ISO 27001-9001.

    ISO
    Provisioning services using delivery models that result in very high quality of services ISO 27001-9001.

    Deploying proven delivery processes based on industry best practices.

    COPC

    Deploying proven delivery processes based on industry best practices.

    COPC
    Deploying proven delivery processes based on industry best practices.

    Leveraging industry best practices and security tools for protecting your confidential information.

    PCI DSS COMPLIANT

    Leveraging industry best practices and security tools for protecting your confidential information.

    PCI DSS COMPLIANT
    Leveraging industry best practices and security tools for protecting your confidential information.

    One Single Point of Contact

    Transparency

    Seamless, clear and continuous communication

    A willingness to share risks and rewards

    Proactive problem solving

    Operations focused on interpreting data and seeding new ideas

    Flexibility and responsiveness – can quickly react to your changing business needs

    Improved financial performance

    1. Lowering costs
    2. Reducing customer churn
    3. Leveraging analytics to pursue new revenue opportunities

    Enhanced operations

    1. Provisioning services during regular US operating hours
    2. Improving customer service
    3. Implementing disaster recovery through geographic diversity